Within just a few hours of the referral being sent, James got back to me with loads of information and together with information I was able to pass on James had searched your archives and was able to locate the deceased family to notify them of the death of their sister and also the funeral arrangements that I’d put in place. I received a phone call from the sister of the deceased who, although tearful, expressed such profound gratitude that we had taken so much time, care and effort to ensure that her sister was given a nice funeral and that the family were located and notified in good time of it. I don’t think this would have had such a nice outcome if your team hadn’t been involved and if James Booth hadn’t worked so diligently and used his expertise. Well done James.